Returns and Replacements
Of course, we want you to be absolutely delighted when your order arrives. But if things aren’t perfect, they should at least be easy. Check out this page for info on returns, damage and replacements.
What is Wayfair’s return policy?
What do I need to know about returning an item?
How do I return an item?
How do I get my return label?
Where can I return my package with a label?
When do I get my return refund?
What if my item arrives damaged?
How do I order missing parts or replacement parts?
What is Wayfair’s return policy?
We change our mind every day. It’s our right. So, you just got your order and found it wasn’t quite what you wanted . You can return it no questions asked. We never want you to feel stuck with something you don’t want. It happens. Like we said, every day. You can return the item within 30 days of receiving it for an exchange or refund of the purchase price. Unfortunately, we do have to charge for shipping and handling costs.
Are there exceptions to this rule? Yes. Check them out below:
Shoes:
Too many styles and choices, we’re guilty. You can return unworn shoes for any reason within 30 days of receiving them for a refund of both the purchase price and the shipping and handling costs. Luggage:
Luggage without handling costs, that’s rare. We try to be accommodating with luggage. So, you can return your unused luggage for any reason within 30 days of receiving it. We’ll give you a refund of both the purchase price and all shipping and handling costs. Bags:
Happy bag returns. You can return your unused bag for any reason within 30 days of receipt for a refund of the purchase price for free. We’ll refund all shipping and handling costs. Rugs and Rug Pads:
A rug is a large decorative item. It’s not a throw pillow. So you can return your rug or rug pad for any reason within 30 days of receiving it for an exchange or a refund of the purchase price. You’ll only be responsible for the cost of shipping the rug or rug pad back (It’s a large item, free shipping one way is fair.) Flooring:
Flooring decisions last for many years. We’ll help you out by allowing you to return a purchase of 4 or more cartons for any reason within 30 days of receiving them for an exchange or a refund of the purchase price. Due to the size of the item, this excludes our shipping and handling costs and a 20% restocking fee. Also, we can’t take back trim pieces. Mattresses:
Having the right mattress is the difference between night and day. And it’s part of your overall comfort and health. That’s why we offer an in-home trial for your new bed mattress or mattress and box spring set. If you’re unhappy with your bed for any reason within the first 100 nights, we’ll exchange it for another one at the same or higher price. You’ll only pay a $99 exchange fee unless you choose to upgrade. That’s more obviously. Things to keep in mind about the trial period :
If you purchased a returned product from us, it may show small signs of wear that typically occur during shipping. Because of this, clearance items cannot be returned. However, if you received this item and find there is substantial damage or some other issue, please get in touch with us. Of course we want to be fair. Back to top What do I need to know about returning an item? Below is the “fine print” that we’ve enlarged to a readable size. Frankly, we want you to be able learn about our returns process without needing new glasses.
You can either create an account with the email address you used to place the order, or give us a call at XXX-XXX-XXXX and we’ll help you out. Back to top Have a question that wasn’t answered on this page? Get in touch here, we’d love to hear from you! Or if you’d prefer, give us a call at XXX-XXX-XXXX and we’ll help you out with any questions you’ve got! Back To Top
Too many styles and choices, we’re guilty. You can return unworn shoes for any reason within 30 days of receiving them for a refund of both the purchase price and the shipping and handling costs. Luggage:
Luggage without handling costs, that’s rare. We try to be accommodating with luggage. So, you can return your unused luggage for any reason within 30 days of receiving it. We’ll give you a refund of both the purchase price and all shipping and handling costs. Bags:
Happy bag returns. You can return your unused bag for any reason within 30 days of receipt for a refund of the purchase price for free. We’ll refund all shipping and handling costs. Rugs and Rug Pads:
A rug is a large decorative item. It’s not a throw pillow. So you can return your rug or rug pad for any reason within 30 days of receiving it for an exchange or a refund of the purchase price. You’ll only be responsible for the cost of shipping the rug or rug pad back (It’s a large item, free shipping one way is fair.) Flooring:
Flooring decisions last for many years. We’ll help you out by allowing you to return a purchase of 4 or more cartons for any reason within 30 days of receiving them for an exchange or a refund of the purchase price. Due to the size of the item, this excludes our shipping and handling costs and a 20% restocking fee. Also, we can’t take back trim pieces. Mattresses:
Having the right mattress is the difference between night and day. And it’s part of your overall comfort and health. That’s why we offer an in-home trial for your new bed mattress or mattress and box spring set. If you’re unhappy with your bed for any reason within the first 100 nights, we’ll exchange it for another one at the same or higher price. You’ll only pay a $99 exchange fee unless you choose to upgrade. That’s more obviously. Things to keep in mind about the trial period :
- A mattress and box spring set are designed to work together. So a new mattress placed on an old box spring is not eligible for this trial. Unfortunately it may even void your warranty.
- The trial period begins the night of delivery. Just keep track of the days because we can’t take exchanges after the 100th night.
- It’s a good idea to give your new mattress a 21-day “break-in” period. During this we recommend following the care instructions on your warranty card.
- Any exchange must be clean and free of holes, tears or stains.
- Since each mattress is custom made just for you, mattresses are exchangeable but not refundable.
- Please keep in mind this guarantee applies to bed mattresses for the following brands: Sealy, Serta, Simmons, Bassett, and King Koil by Comfort Solutions.
- One last thing, this guarantee does not apply to crib, futon, air, or waterbed mattresses.
If you purchased a returned product from us, it may show small signs of wear that typically occur during shipping. Because of this, clearance items cannot be returned. However, if you received this item and find there is substantial damage or some other issue, please get in touch with us. Of course we want to be fair. Back to top What do I need to know about returning an item? Below is the “fine print” that we’ve enlarged to a readable size. Frankly, we want you to be able learn about our returns process without needing new glasses.
- Any item you return needs to be in its original condition and packaging – we can’t take a return if something has been assembled or modified in any way.
- You need to return an item within 30 days of receiving it.
- If you’re returning a product that had free shipping, our cost of shipping to you is deducted from the refund.
- The refund will not include any upgraded shipping costs.
- Some of our items carry a restocking fee, which is deducted from the return refund. Lockers, swing sets, tools, audio/video equipment, fitness equipment, and faucets are subject to a restocking fee of 10% of the purchase price. Flooring products are subject to a restocking fee of 20% of the purchase price.
- We do carry some items that are non-returnable. We’ll tell you this on the product page.
- Wayfair Gift Certificates are non-returnable.
- Click the Return Items link on the Welcome page of My Account.
- If you have more than one order that has shipped, click the order that contains the item(s) you’d like to return.
- On the next page, check the checkbox next to the item you’d like to return.
- Select the reason why you’re returning the product in the drop-down menu.
- Click the "Submit" button.
- Visit our Self-Service Return Center.
- Locate your order by entering the order number and the email address you used to place the order.
- On the next page, check the checkbox next to the item you’d like to return.
- Select the reason why you’re returning the product in the drop-down menu.
- Click the "Submit" button.
- Visit our Self-Service Return Center.
- Locate your gift by entering the tracking number on the package and the zip code where it was shipped.
- On the next page, check the checkbox next to the item you’d like to return.
- Select the reason why you’re returning the product in the drop-down menu.
- Click the "Submit" button.
- Click on the Order Replacement Parts link on the Welcome page of My Account.
- If you have more than one order, please select the order that contains the item needing replacement parts.
- On the next page, check the checkbox next to each item you’d like replacement parts for.
- Select the problem that best describes your experience in the drop-down menu.
- Describe the problem (and please include part numbers if possible) in the field provided.
- Select your preferred contact method.
- Click the "Submit" button.
You can either create an account with the email address you used to place the order, or give us a call at XXX-XXX-XXXX and we’ll help you out. Back to top Have a question that wasn’t answered on this page? Get in touch here, we’d love to hear from you! Or if you’d prefer, give us a call at XXX-XXX-XXXX and we’ll help you out with any questions you’ve got! Back To Top
